Guarantee and Return Policy

All of Visual Media's products offer a guarantee of satisfaction. If you are not satisfied with your non customized product, you may return it to Visual Media Concepts within 30 days for a full refund. In addition, all of our replicated DVD programs carry a one year guarantee on the function of the disc. If your program fails to function properly, you may return it to Visual Media Concepts in exchange for a replacement. Any Visual Media program that was obtained at no cost to the customer may also be exchanged if it fails to function properly.

Product Guarantee

Due to the nature of customized products, no return or refund is available. Every custom product we create goes through an approval process to be sure that it meets your specifications prior to going into production and we guarantee that the finished product will match the approved script and storyboard. We further guarantee that the finished disc be free from manufacturing and programming defects. We certify that we will keep your project files backed up on our servers for 1 year. After this time, any alterations will result in a re-do of the entire project at your expense. At any time during this 12 month period, you may request a back up of the work product to store at your facility or on you own server. You may incur expenses associated with thie request. These expenses will be disclosed at the time of request and will include transfer time and storage devices needed to accomodate the materials.